Privacy Policy
At Loom Care and Connect, we are committed to protecting your privacy. This policy outlines our practices regarding the collection, use, and disclosure of your personal information.
1. Information We Collect
We collect information that you provide directly to us when you create an account, complete your profile, or communicate with us. This includes:
- Personal Identifiers: Name, email address, phone number, and mailing address.
- Professional Information: Certifications, experience level, and service offerings (for support workers).
- Sensitive Information: Background check results and verification documents.
- Usage Data: How you interact with our platform, including search history and connection requests.
2. How We Use Your Information
We use the information we collect for several purposes essential to our service:
- Matching Services: To facilitate connections between support seekers and workers using our proprietary algorithm.
- Communication: To send you notifications about matches, messages, and booking updates.
- Safety & Security: To verify identities, conduct background checks, and maintain a secure environment.
- Platform Improvement: To analyze usage trends and enhance our user interface and matching accuracy.
3. Data Residency & Security
As a Canadian company, we take data residency seriously. Your information is stored and processed exclusively on servers located in **Canada** (Montreal region).
We implement robust security measures including:
- End-to-end encryption for real-time messaging.
- Secure SSL/TLS encryption for all data in transit.
- Strict access controls and audit trails for all personal data access.
4. Sharing Your Information
We do not sell your personal information. We only share your data in the following circumstances:
- With Your Consent: When you choose to share your profile details with a potential match.
- Service Providers: With trusted partners who assist in background checks or cloud hosting (strictly under data processing agreements).
- Legal Requirements: If required by law or to protect the rights and safety of our community.
5. Your Rights & Choices
You have significant control over your data on Loom Care and Connect:
- Access & Update: You can review and edit your profile information at any time.
- Data Portability: You may request a copy of your personal data in a machine-readable format.
- Deletion: You can request the deletion of your account and all associated personal data.
- Opt-out: You can manage your notification preferences in the app settings.